This Agreement ("SLA") sets forth the terms of service of your use of Microsoft 365 or any other additional Microsoft Services (as these services may be renamed from time to time).
This agreement is made between GO54 Limited (the “Company”), a limited liability company, and the Client who orders GO54 Services. Each of GO54 and the Customer is referred to as a “Party” and collectively as “Parties” under this Agreement.
The Agreement applies to the Client's use of the Services and is governed by Terms of Service as well as GO54 General Terms of Service, Privacy Policy, and the Terms of your Order which may have additional Product Terms and Conditions that apply to the particular services in your Order as set forth on GO54 Limited's website, as may be modified by GO54 from time to time and all of GO54’s policies, all herein incorporated by reference and shall be deemed a single agreement (collectively the "Agreement"). Upon activation of any Microsoft 365 services, you will be required to accept the term applicable to the product or service activated upon signing in. GO54 and Microsoft 365 may modify the Agreement and any other applicable Product Terms from time to time in its sole discretion, which modifications will be effective upon posting to GO54's website. Your use of the Services includes the ability to enter into agreements and make purchases electronically. These Terms will also apply when you use the Service on a trial basis. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Site and the Service. Your continued use of the Service following the posting of any changes to the Terms will indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
You acknowledge that your electronic approval constitutes your acceptance to the Agreement for each electronic purchase or transaction you enter. GO54 may accept or reject any Order you submit at its sole discretion. GO54’s provisioning of the Services described in an Order shall be GO54’s acceptance of the Order. If you are accepting on behalf of Customer you represent and warrant that:
PLEASE READ THIS AGREEMENT CAREFULLY. BY USING THE MICROSOFT 365 SERVICE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, ALONG WITH ANY NEW, DIFFERENT OR ADDITIONAL TERMS, CONDITIONS OR POLICIES WHICH COMPANY OR MICROSOFT 365 MAY ESTABLISH FROM TIME TO TIME.
In addition, when you use your account or permit someone acting as your Agent to use it on your behalf to purchase or acquire access to additional Services, to cancel your Services or to perform any transaction, (even if we were not notified of such authorization), you agree to be bound by the terms of this Agreement. You also agree to be bound by the terms of this Agreement for transactions entered into on your behalf by anyone acting as your Agent, and transactions entered into by anyone who uses the account you've established with GO54, whether or not the transactions were on your behalf, You signify your agreement to the terms and conditions contained in this Agreement.
Whenever used in this Agreement, the following capitalized terms shall have the respective meanings specified below:
"Client Data" means all data (including software, text, sound files and Personal Data) and other content that are stored by you or your end-user(s) on the Hosted System or otherwise processed by you or your end-user(s) through your use of the Services.
"Order" means
"Personal Data" means any information that is referred to as personal identifiable information, personal data or personal information (or other like terms) under applicable data protection or privacy law. It includes information that by itself or combined with other information can be used to identify a person.
"Product Terms of Service" means the terms of service that are incorporated by reference in your Agreement and that state additional terms of service for the particular Services you are buying.
"Support" means
"Business Day" means Monday to Friday, excluding public holidays.
"Business Hour" means 9:00 a.m. – 5:00 p.m. on a Business Day.
"Claims" means any claim, demand, action, suit, cause of action, assessment or reassessment, charge, judgment, debt, liability, expense, cost, damage or loss, direct or indirect, contingent or otherwise, including loss of value, reasonable professional fees, including fees of legal counsel on a solicitor-and-End User basis, and all costs incurred in investigating or pursuing any of the foregoing or any proceeding relating to any of the foregoing.
"Confidential Information" means all non-public technical information and business information, programming, software code, trade secrets, marketing strategies, software, documentation, Client data, financial information and any other information which in the circumstances of its disclosure could reasonably be viewed as confidential. Confidential Information shall not include information that:
"End User" means an individual or legal entity that obtains the Services from the Client.
"End User Licence Agreements" or "EULAs" means the applicable terms of service agreements with GO54 and Third Party Suppliers governing use of the Services, which are provided by GO54, appear upon first use of each product or are otherwise made accessible by web link or otherwise to the End User.
"Intellectual Property Rights" means all rights protectable by copyright, trademark, patent, industrial design or trade secret and other intellectual property rights under any law including common law.
"Products" means any service of GO54 or third party providers made available through the website.
"Third Party Suppliers" means third-party suppliers of Products included in the Microsoft 365 Services.
The Services are provided by Microsoft 365. You acknowledge and agree that your use of the Services is subject to the terms of this Agreement.
You must read through the Microsoft 365 Terms of Service and accept the Terms of Service prior to using the Services. The Terms of Service is a contract between you and Microsoft 365. We will have no liability for the performance of the Services by Microsoft 365 other than as set forth in this Agreement. You are responsible for obtaining and maintaining any consents required from your individual end-users who use the Services to allow us to perform our obligations under the Agreement.
Use of this Service is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.
Privacy Policy Terms of Service Refund Policy
Additional terms may also apply to certain Services and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.
Microsoft 365 is a cloud-based collaboration software that helps you and your team connect and get work done from anywhere on any device, allowing you to work smarter and focus on what really matters. It is simple to set up, use, and manage.
Read more about Microsoft 365 on: https://go54.com/microsoft-365-email-service
GO54 is a Reseller Partner and we offer you setup, configuration, migration, training and dedicated support. Whether you are starting a new business, you want to transfer from a free trial account for Microsoft 365 to the paid version, or you want to migrate from your existing email system to Microsoft 365, you can contact us at enterprise@go54.com, as we are available to help. GO54 shall provide to you the Services and Support subject to the terms and conditions of the Agreement but this is dependent on your complete payment for the order or service before it is provisioned and then GO54 will comply with all laws applicable to its provision of the Services.
Client shall comply with applicable law and the terms of service of the Agreement
Client shall accept Microsoft 365's Terms of Service after activation of the Service by GO54 before using the service.
Client shall pay GO54 the amounts set out for each order for Services attributed to the client. client shall bear all taxes, duties, levies, and other similar charges (and any related interest and penalties), however, designated or imposed on it as a result of the existence or operation of the Agreement, including any income, sales, or use tax on profits which may be levied against it.
The client will conduct himself/herself in a professional manner and will keep up a reputation to deal fairly with its own clients or end-users. Clients will not make any statement or take any action that could reasonably be expected to reflect poorly on the Company or on the reputation of the Company or its products and services.
The client will cause its personnel who are responsible for the Client's activities under the Agreement to remain well-informed concerning the company's products and services. Among other things, the client will cause such personnel to review the company's website occasionally to ensure that such personnel are reasonably familiar with the company's product offerings, pricing, promotions and service terms and conditions.
Client shall ensure that your Client account information as it appears in the online client account is true, accurate, current, and complete
Client assumes full responsibility for providing end users with any required disclosure or explanation of the various features of the Client Web site and any goods or services described therein, as well as any rules, terms or conditions of use.
If you cancel the Service, your cancellation will take effect immediately. After cancellation, you will no longer have access to your Microsoft 365 account. For as long as Microsoft 365 continues to offer the Service, we will provide and seek to update, improve, and expand the Service. As a result, we allow you to access the Service as it may exist and be available on any given day and have no other obligations, except as expressly stated in these Terms. Microsoft 365 or GO54 may modify (e.g., change data storage or capacity limits), replace, refuse access to, suspend or discontinue the Service, partially or entirely, or change and modify prices for all or part of the Services for you or for all our users in our sole discretion. All of these changes are effective upon the posting on our website or by direct communication to you unless otherwise noted.
There will be no refunds for all paid Microsoft 365 accounts. If you are dissatisfied with such account service for any reason, please direct requests to enterprise@go54.com.
More information on refunds: https://www.GO54.com/tos/refund-policy
At any time during your contract term, you may increase the number of emails (Upgrade) for your service with GO54. At the moment, we do not recommed the event of a service downgrade (decrease the number of emails).
An initial term will be as indicated on the Service Order (the “Service Term”), provided that such requested Service Term shall not be less than a minimum period of One (1) month. You agree that the Services shall be provided for the term you selected through the Client portal. Unless you terminate the Services prior to the end of the then-current Services term, you agree that the Services may be renewed for another term of equal duration to the immediately preceding term and that the resulting fees shall be invoiced on your account, except otherwise stated. You agree to hereby waive any requirement which might otherwise be imposed by law which would require that we obtain your affirmative consent for on-going billings and that your continuing consent to be billed for such renewal(s) may be presumed until such time as you terminate the Services through the Client area portal. You agree that attempts to terminate the Services other than sending an email to us (via a telephone call) are not reliable means of communication and that such a termination attempt shall not be binding until accepted and acknowledged by us.
AT THE END OF THE ACTIVE CONTRACT TERM, AN INVOICE WILL BE GENERATED FOR AN ADDITIONAL CONTRACT TERM UNTIL EXPLICITLY CANCELLED BY YOU, AND YOU WILL BE REQUIRED TO MAKE PAYMENT WITH YOUR PREFERRED PAYMENT METHOD AND YOU WILL BE CHARGED ACCORDINGLY. YOU MAY SEND CANCELLATION REQUESTS BY EMAILING enterprise@go54.com
GO54 may suspend, terminate or limit your access to the Microsoft 365 Service, in whole or in part, with or without notice in the event that:
Either party may terminate this agreement:
UPON TERMINATION OF THE MICROSOFT 365 SERVICE FOR ANY REASON AND THE DISCONTINUED USE OF SERVICE OFFERING UPON NOTICE, WE OR MICROSOFT 365 MAY OFFER YOU THE OPTION TO MIGRATE USER CONTENT, INFORMATION, AND OTHER DATA TO A RELATIONSHIP EITHER DIRECTLY WITH MICROSOFT 365, OR WITH ANOTHER SERVICE RESELLER.
Any terms that by their nature extend beyond the Agreement termination remain in effect until fulfilled and apply to successors and assignees.